Problem with Metamorphose
Dec. 22nd, 2009 | 10:30 am
posted by: ravenslolita in egl
Hey guys I have a question for you,
so about six months or so back I placed an order for an item that was sold out on their web store. I received the confirmation email and then waited to hear back from them on when my item had arrived so I could pay them and get my item. I waited a week or two and still hadn't heard from them and emailed them asking about the status of my item and had been told my reservation had been canceled because I had not paid and that I was no longer able to reserve items from them. Well, that was interesting news and I never received any email contact from them that my item was ready for me to pay. Now I have been ordering from them since 2002 and have never, ever, had any problem with email communication with them in the seven years I have been ordering from them.
So, I emailed them explaining that I had not received their emails and asked if it was possible to pay for my item as I never received their original emails. They told me I have two days to pay or that I would never be able to reserve from them again. And seeing as I was ready to pay immediately it wasn’t a problem. So, I apologized for the problem and thanked them for letting me fix the problem with them and paid right away. I got my item and I thought it was all behind me.
With the lucky Packs that just came out I thought I’d by myself an early birthday present and today I received an email from them:
“Hello. Thank you for ordering at Metamorphose.
This time, we accept your order, and it will be shipped after Dec. 28 (Mon) at the earliest.
But you have to understand that we don't accept your reservation
because you had ignored my e-mails last time you ordered "sold out item".”
Well, now last I heard the problem had been fixed and they told me that I would be able to reserve items from them. So I was upset when they sent this email. I have been a good customer for seven years and they are subbing me because their emails had been lost in the Ethernet. I still have all of the emails that passed between aya and myself on this situation, doubt it'll help but I can hope.
So my question to all of you is has anyone had this problem? Was it resolved or what? I’ve emailed them and asked them about the situation but it has really upset me.
so about six months or so back I placed an order for an item that was sold out on their web store. I received the confirmation email and then waited to hear back from them on when my item had arrived so I could pay them and get my item. I waited a week or two and still hadn't heard from them and emailed them asking about the status of my item and had been told my reservation had been canceled because I had not paid and that I was no longer able to reserve items from them. Well, that was interesting news and I never received any email contact from them that my item was ready for me to pay. Now I have been ordering from them since 2002 and have never, ever, had any problem with email communication with them in the seven years I have been ordering from them.
So, I emailed them explaining that I had not received their emails and asked if it was possible to pay for my item as I never received their original emails. They told me I have two days to pay or that I would never be able to reserve from them again. And seeing as I was ready to pay immediately it wasn’t a problem. So, I apologized for the problem and thanked them for letting me fix the problem with them and paid right away. I got my item and I thought it was all behind me.
With the lucky Packs that just came out I thought I’d by myself an early birthday present and today I received an email from them:
“Hello. Thank you for ordering at Metamorphose.
This time, we accept your order, and it will be shipped after Dec. 28 (Mon) at the earliest.
But you have to understand that we don't accept your reservation
because you had ignored my e-mails last time you ordered "sold out item".”
Well, now last I heard the problem had been fixed and they told me that I would be able to reserve items from them. So I was upset when they sent this email. I have been a good customer for seven years and they are subbing me because their emails had been lost in the Ethernet. I still have all of the emails that passed between aya and myself on this situation, doubt it'll help but I can hope.
So my question to all of you is has anyone had this problem? Was it resolved or what? I’ve emailed them and asked them about the situation but it has really upset me.
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Winter meet in Gothenburg 19th of december
Dec. 22nd, 2009 | 05:01 pm
posted by: krapyl in egl
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Online restock petition to Bodyline
Dec. 22nd, 2009 | 04:05 pm
location: Burgos, Spain
mood:
hopeful
posted by: shergyan in egl
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Anna House parcel-mix up!
Dec. 22nd, 2009 | 03:21 pm
posted by: subtexxt in egl
Hello ladies! It seems that Anna House has mixed up my order and I've got a completely different item. If any of you have also received the wrong parcel, please tell me!
( Cut for the uninterested! )
( Cut for the uninterested! )
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Time to look back ...
Dec. 22nd, 2009 | 02:04 pm
location: Germany
music: Matze erklärt den Techno Tanz xD
posted by: warai_otoko2501 in egl
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What is your favourite brand?
Dec. 22nd, 2009 | 11:27 pm
mood:
nostalgic
music: WASP - Trail of tears
posted by: snoos_the_moose in egl
Tonight I am just siting at home, so i decided to try out a few quick co-ordination with a few new things i have.
As I tried on my new Metamorpose velveteen skirt, it hit me that Meta really is my favourite brand and i love it so dearly.
My reason? they have always made, and still make amazing Gothic lolita pieces, and even though they sometimes come up with some strange designs, they are still going strong after all these years.
So lovely ladies of EGL, My question to you is.....
What is your favorite brand? and what is it about that brand that makes you love it so dearly?
As I tried on my new Metamorpose velveteen skirt, it hit me that Meta really is my favourite brand and i love it so dearly.
My reason? they have always made, and still make amazing Gothic lolita pieces, and even though they sometimes come up with some strange designs, they are still going strong after all these years.
So lovely ladies of EGL, My question to you is.....
What is your favorite brand? and what is it about that brand that makes you love it so dearly?
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Just Curious..
Dec. 22nd, 2009 | 12:43 am
posted by: sleepy81193 in egl
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Quick FYI
Dec. 21st, 2009 | 11:35 pm
posted by: ladydouji in egl
In case you haven't been checking Metamorphose's site the 2009 Winter Lucky Packs are now available. Lucky Packs I just ordered mine and it should be arriving shortly after I get home from visiting family.
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Closet Child quick question.
Dec. 22nd, 2009 | 04:58 am
posted by: stellaxfleuret in egl
( Read more... )
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Lolifying a mobile phone?
Dec. 21st, 2009 | 09:12 pm
posted by: death_spoon in egl
Looked in the memories to no avail.
I know a lot of girls deco their iPhone cases, but what about the contents of the phone? What are some things you do to make your iPhone, or mobile phone, lolita/decora/gothic/aristo/punk/classic? Do you set your wallpaper to Imai Kira's work? Have different clothes as User ID's for your loli freinds? Have lolita-themed music for ringtones? And what about apps?
Are there any vaguely lolita iPhone apps out there?
( Sparkle )
I know a lot of girls deco their iPhone cases, but what about the contents of the phone? What are some things you do to make your iPhone, or mobile phone, lolita/decora/gothic/aristo/punk/classic?
Are there any vaguely lolita iPhone apps out there?
( Sparkle )
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Contest Poll Now Open!
Dec. 21st, 2009 | 08:37 pm
posted by: tian_shi in egl
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My New Bows - Headbands - Clips - Haircombs
Dec. 21st, 2009 | 08:21 pm
posted by: kawaiifrenzy in egl
Hi everybody
I wanted to show ya some of the new hair accessories I got, lots of pictures under the cut. I love the fact that my 2 sisters and I all love lolita fashion and my mom teaches us how to make stuff. Oh and by the way if there are any lolitas in Southern Virginia hit me up maybe we can have a meetup holiday party. I went to the community over there but it hasnt been very active it seems.
( Read more... )
( Read more... )Link | Leave a comment {21} | Add to Memories | Tell a Friend
EGL, I propose to you a question
Dec. 21st, 2009 | 04:21 pm
posted by: purinyappykura in egl
So I was thinking of doing a cosplay later on this year, and I'm sick of sewing and really can't sew to save my life.
My question is this:
Do you think it's appropriate to post a WTC on egl_comm_sales for a cosplay that is very similar to a lolita outfit?
For example the skirt shape, bodice idea, a lot of the patterns would be similar, etc.
For me, anyway, I am more familiar with this community and its seamstresses, and would rather trust one of our own with my money. I know how this community works, I know tons of people on here, I know how to get advice, etc etc. Generally easier and feels more secure.
So should one only post to the comm_sales for items relating directly to lolita fashion, or would it be fine to find a seamstress for something like this?
Opinionnnns?
EDIT: General consensus is to just vaguely ask for a commissioner to PM you or along those lines.
My question is this:
Do you think it's appropriate to post a WTC on egl_comm_sales for a cosplay that is very similar to a lolita outfit?
For example the skirt shape, bodice idea, a lot of the patterns would be similar, etc.
For me, anyway, I am more familiar with this community and its seamstresses, and would rather trust one of our own with my money. I know how this community works, I know tons of people on here, I know how to get advice, etc etc. Generally easier and feels more secure.
So should one only post to the comm_sales for items relating directly to lolita fashion, or would it be fine to find a seamstress for something like this?
Opinionnnns?
EDIT: General consensus is to just vaguely ask for a commissioner to PM you or along those lines.
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Cincinnati Lolita Meet Up, Tommorow On December 22nd
Dec. 21st, 2009 | 06:38 pm
posted by: digitailgurl in egl
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Multiple IW sizing questions, and a name-that-jsk?
Dec. 21st, 2009 | 03:11 pm
location: USA
mood:
content
music: City Noise- Scarling.
posted by: eden_lies in egl
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Closet Child question
Dec. 21st, 2009 | 08:16 pm
posted by: asa_chan in egl
After CC changed the order process for international customers (cart system) do they still allow you to hold the item for a month? Has anyone asked that/done that?
Thanks in advance. :)
Thanks in advance. :)
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(no subject)
Dec. 21st, 2009 | 01:41 pm
posted by: 1267389 in egl
Has anyone seen American Apparel's new petticoat (pictures at link may not be sfw)? It only comes in white, unfortunately, and it looks really short on the model, but the description says it's 23" long. If anyone has tried it on I would love to know what you think of it.
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Bodyline boots question and Baby stockphoto request
Dec. 21st, 2009 | 05:30 pm
location: Austria, Linz
posted by: yumikoyui in egl
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SYD Xmas Dinner Meet 19th DEC
Dec. 22nd, 2009 | 02:15 am
location: sydney, australia
posted by: hehalana in egl
These are the photos from the dinner meet the Lovely orange_rotted organised here.
(Fake cut to photos)
(Fake cut to photos)

